In a dental practice, IT runs the appointment book, the patient files and the imaging. A computer that breaks down stops the consultation; a computer that no longer receives security updates puts the whole network at risk. The law in fact requires systems that are "always kept up to date in terms of security" (Art. 3 DPO).
We supply, install and maintain your practice's hardware: computers, all-in-ones, servers, storage and network. We choose it with you, according to your software and the way you work, and we look after it throughout its life, up to the erasure of its drives.
We monitor your computers and servers remotely and receive their alerts. We apply updates while making sure they are compatible with your dental software: some Windows updates can interfere with practice software. The aim: to reduce the risk of breakdown and to spot it before it brings you to a halt.
When something breaks down, we step in remotely within minutes whenever possible. In an emergency, we come on site the same day, anywhere in French-speaking Switzerland.
For the hardware we supply, we claim the manufacturer's warranty, with on-site service, and replace whatever needs replacing. You do not have to deal with it.
An old drive still contains patient files. We carry out certified erasure of the drives of the devices we replace, before any reuse or disposal.
We choose the hardware according to your software: imaging software often dictates the Windows version, the graphics card or the sensor ports. We install it, transfer your data and settings, then look after it. We recommend replacing a computer every five years at most: what matters is that it still receives security updates.
Contact usProfessional-range computers, all-in-ones and servers, covered by a warranty with on-site service, chosen to receive security updates throughout their life.
Adjustable screens, wall-mounted all-in-ones in the treatment room, discreet computers at reception: we adapt the equipment to each room. Employers are in fact required to provide ergonomic workstations (Art. 23 of Ordinance 3 to the Employment Act).
Every practice must have at least one diagnostic display, checked by a company authorised by the Federal Office of Public Health (X-ray Ordinance). Changing the computer or the screen of a diagnostic workstation may require a new check: we coordinate these changes with your radiology supplier.
UPDATES
A device that no longer receives security updates keeps working, but its vulnerabilities stay open. The version matters as much as the name: running Windows 11 is not enough.
| Product | End of security updates | What to do |
|---|---|---|
| Windows 10 | 14 October 2025 | Security updates only with the paid business subscription (ESU), for three years at most. The free offer for consumers is excluded for professional use. |
| Windows 11, version 23H2 (Home and Pro) | 11 November 2025 | Move to a more recent version of Windows 11. |
| Windows 11, version 24H2 (Home and Pro) | 13 October 2026 | Move to a more recent version of Windows 11. |
| Office 2021 (one-time purchase) | 13 October 2026 | Move to a version that is still supported (subscription or more recent version). |
| Windows Server 2016 | 12 January 2027 | Plan to replace the server or its operating system. |
Source: Microsoft lifecycle calendar, checked on 14 October 2026. A medical device that can no longer be updated must be isolated from the rest of the network.
SELF-ASSESSMENT
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The law requires systems and software that are always up to date in terms of security (Art. 3 DPO). Windows 10 has no longer received security updates since 14 October 2025, except with a paid extended security updates subscription. Any device that no longer receives them is an open door, and one is enough.
Known vulnerabilities are publicly listed, and automated tools exploit them. From one vulnerable computer, an attacker moves on to the server, the backups and the practice software, often at night or at the weekend.
Running Windows 11 is not enough: each version has its end date. Windows 11 24H2, Pro edition, has no longer received security updates since 13 October 2026.
Automatic updates and a restart every week take care of most of it. Think also of forgotten devices: an old server, a printer, the WiFi router. A medical device that can no longer be updated must be isolated from the rest of the network. We recommend replacing computers every five years at most.
Do all your computers and servers still receive security updates, and install them automatically?
In order: your equipment is up to date.
To fix: one vulnerable device puts the whole practice at risk.
To check: this is often where the risks hide.
A laptop stolen from a car, a server taken in a burglary: without encryption, all the data can be read by anyone.
Encryption is built into Windows Pro (BitLocker) and macOS (FileVault) at no extra cost. It makes the drive unreadable without its key.
The recovery key must be kept in a safe place, not on the computer itself: without it, a simple fault can make the data inaccessible.
Are the drives of your computers, laptops and server encrypted?
In order: a theft does not become a leak.
To fix: a theft would hand over your files.
To check: this is often where the risks hide.
A patient's phone connected to the practice WiFi must never be able to reach your computers or your server.
The guide recommends separate networks: one for the computers and the server, one for medical devices if needed, and one for guests, limited to the internet.
The password of the practice network is never displayed in the waiting room. WPA3 encryption is recommended; WPA2 is the minimum.
Is the WiFi offered to patients separate from the network of your computers and your server?
In order: the waiting room stays where it belongs.
To fix: the waiting room has access to your network.
To check: this is often where the risks hide.
Not applicable: no WiFi for patients.
An antivirus mainly blocks what it already knows, and no one sees its alerts. Protection known as EDR watches what programs do, stops an attack in progress, even an unknown one, and alerts a professional.
If a program starts encrypting folders one after another, the EDR blocks it, isolates the computer and alerts the provider.
An EDR is only worth anything if it is monitored: someone must receive the alerts and react quickly.
Are your computers protected by an EDR solution whose alerts are followed up by your provider?
In order: an attack can be stopped while it is under way.
To fix: an attack could go unnoticed.
To check: this is often where the risks hide.
Not all leaks are digital. A file left on the reception desk or an X-ray thrown in the bin is also a breach of secrecy.
The guide recommends a shredder for any document containing patient data, no file visible from reception, and screens turned away or fitted with a privacy filter where the waiting room can see them.
Are documents containing patient data shredded and never visible from reception?
In order: paper does not leak.
To fix: paper is a quiet leak.
To check: this is often where the risks hide.
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